Product Success Index · v0.3 · Authored by Andrew Eriksen

Most decisions don't fail in the boardroom.
They fail in the practice.

PSI is an instrument for scoring whether a major purchase will actually realize the value its case promises — once the contract is signed, the change has begun, and the work falls to the people who have to live with it.

MSP vendor swapLegacy on-prem keepVoice-AI pilotEHR add-on moduleCloud migration, 50TBPhone system consolidationICD-10 auditCredentialing automationCardiology RCM rebuildPayer renegotiationMulti-site acquisitionStrategic divestiturePain (P) — change cost, 1–10log-normalized Gain (Gₙ)Fig. 1.PSI plane in (P, Gₙ). Zones are wedges from origin; each labeled point is a real-or-typical decision.
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The principles

PSI rests on five observations about how major operational decisions actually play out. They are not abstract — every one is something practitioners watch fail in real deals, real implementations, real renewals. PSI exists because none of the existing forecasting tools price these honestly.

i.

Two questions, not one

Every major purchase asks two distinct questions that almost no one separates. Does this solution create value? And: will this organization actually capture the value it creates? Most evaluations conflate them. PSI measures the second.

ii.

Pain is real, and rarely honest

Buyers under-report change cost because under-reporting is what gets the deal across the finish line. Sellers under-price it because over-pricing it loses the deal. The truth — technical complexity, organizational disruption, risk exposure, the burden of getting the team to actually use the thing — sits somewhere both parties have a small reason to hide. PSI surfaces it as four sub-scores, separately, on the record.

iii.

Adoption decides the outcome

The single best predictor of whether value will be realized is not the feature set, the price, or even the strength of the strategic case. It is whether someone — a champion with authority, a team with capacity — will actually adopt the change. Time-to-value, training load, support burden, champion strength: these are the Experience term. They move the score by ±50%.

iv.

Time has weight

A deal that hasn't measurably advanced in three months is a different deal than the one you scored on day one. Staleness is signal, not noise. PSI multiplies the point score by a time-decay factor so a dormant deal carries less commit weight. If you wouldn't commit it cold today, you shouldn't commit it cold in your forecast.

v.

Confidence is data

A score from a deal where the inputs are documented and a score from a deal where the inputs are guesses are not the same score, even if the numbers match. PSI carries confidence through to a Monte Carlo band — p10 to p90 — so the reader sees both the central estimate and how soft it is. A wide band on a Strong score is a flag, not a victory.

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How PSI is used

One instrument, three lanes. Sellers, buyers, and organizations all read the same number, but each has a different question they need it to answer.

For sellers

Pipeline discipline

Score every deal at every stage transition. Tighten the weakest input before commit. Let the dominant lever (Reduce Pain / Raise Gain / Improve Experience) be your coaching cue. Block low-PSI deals from entering commit-forecast — or commit them with eyes open.

Score a deal

For buyers

A reality check before signing

Before authorizing a major purchase, walk through the questions a vendor wouldn't ask. Are we really ready to absorb this? Is the champion strong enough? Has someone made the change-cost honest? PSI gives you a structured way to find out — and a number to remember when implementation gets harder than expected.

Self-discover

For organizations

A calibration corpus that gets smarter

Every score and every outcome enters a corpus that retunes the rubric over time. Past scores get retroactively replayed under each new rubric version, so you can see how your calibration would shift. The instrument that scored the deal becomes the instrument that learns from it.

Read the methodology

Try it

Three ways to start.

01 · Lab

Try the instrument

Sliders and live math. Build intuition for what moves PSI.

Open the Lab →

02 · Score

Score a real deal

28 questions. In-motion or historical. Behaviorally anchored.

Score a deal →

03 · Discover

Self-discover as a buyer

27 questions, buyer perspective. About 10–15 minutes.

Self-discover →
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What this is not

PSI is a structured decision input. It is not investment advice, not a substitute for diligence, and not a replacement for human judgment. The score is a tool — useful when treated as one, dangerous when treated as truth.

Have your CFO, COO, or outside counsel validate financial assumptions before acting. The model is in active calibration; scores may be retroactively updated as the rubric tunes against real outcome data. See the methodology for the full math and disclosure.